Jump to FAQs for Quicktech customers

Jump to FAQs for Imperial Researchers

FAQs for Quicktech customers

Quicklinks:

Can I place an order?/Setting up an account

Account/password

How do I place an order?

Questions/issues with orders

Payment and delivery



Can I place an order?/Setting up an account

Can I place an order?
Orders can be placed by the authorised representative attached to your organisation. They must be invested with the legal authority to approve products on behalf of your organisation. In case of academic institutions, this is normally someone from your Research Services / Technology Transfer Office.

I have checked out. What happens next?
Every request requires authorisation and process time varies according to the product. Software downloads are usually very quick, for example, whereas tangible materials require a longer process. Where a product has pre-defined licensing terms and payment options, the process will be considerably quicker than a standard licensing negotiation. You will be informed of the process of your order by email.

Where approval from the Authorised Representative of your institution / company is required, we will inform you when we send the approval request to your Authorised Representative. If you have not received an email from Quicktech within a week thereafter, you are advised to contact your Authorised Representative.

Where an order is approved by all parties (we will inform you by email upon receipt of all approvals) and a payment is required, we will contact you with payment instructions. Once the payment has reached us and has cleared, for software requests you will be able to download the software from the website; and for tangible materials, we will put you in touch with the providing scientist or the person responsible for shipping of materials.

What do I need to start using Quicktech?
To set up your account and expedite your first order, you will require:

How do I set up an account?

New users can register here to start using Quicktech. 

I have an Quicktech account because I am an Authorised Representative of my institution/company. Do I need to open a new account if I wish to request products myself on Quicktech?
No, you can use your existing Quicktech account.

Several scientists in my department use Quicktech to order products. Can I use their account to make a one-off order?
No. For reasons of privacy and security, each order must be submitted through an individual’s account.

I am a scientist but am undertaking work for a commercial company. Can I use Quicktech for orders relating to that work?
Yes. However, be sure to check that the licence you select is appropriate for a commercial rather than academic purpose.


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Account/Password

I have forgotten my password!
Go to this page, enter the working organisational email address you used to register with Quicktech and you will be sent a new password.

I am having problems with my organisational email account but need to log in to Quicktech. What should I do?
Use the Contact us form for technical support.

My email address has changed and now I no longer have access to the email address with which my Quicktech account was registered. 
Please use the Contact us form providing your original details and a new email address.

I have changed institutions since setting up my account with Quicktech. Can I transfer my account to my new institution?
Yes. Log in to Quicktech and click on My Account >Account Settings and make any necessary changes. Note that a change of institution will require email confirmation. 

What is the difference between My Materials Requests and Other Materials Requests in My Account?
My Materials Requests lists products you have requested: all orders in progress and completed.

Other Materials Requests contains orders in which you have an administrative role, for example if you need to approve the request submitted by another scientist from your company/institution, or if you provide the product offered on Quicktech.


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How do I place an order?

Placing an order

On the left hand side of each product page is a list of available licences.

For products with a fixed price, click 'Add to Basket'. The product will then appear in your basket (third tab from the left at the top of your page). You can then follow the instructions.

For products without a listed price (Price On Application, POA), you will need to contact us to discuss terms.

Is it possible to place an order by phone?
No. All orders must be made online, through a registered Quicktech account.

I have an Quicktech account. Can I place an order over the phone?
We are sorry, but for reasons of security, all orders must go through Quicktech online system.

I would like to re-order a product. Can I do this over the phone?
All orders must be submitted through Quicktech online system.

I am a scientist but am undertaking work for a commercial company. Can I use Quicktech for orders relating to that work?
Yes. However, be sure to check that the licence you select is appropriate for a commercial rather than academic purpose.

Why can’t I get my order immediately?
All orders require a material transfer/licence agreement between all the parties involved in supplying and receiving a product under terms of a licence. This cannot happen instantaneously but is a controlled process under Quicktech and should not take longer than a week in ordinary circumstances.


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Questions/issues with orders

Can I change the Authorised Representative of my company/institution for a submitted order?
Unfortunately, due to the number of people involved in the approval process, you cannot change the Authorised Representative for an existing order. Please contact us to cancel the order and submit a new order with correct details.

How can I change the delivery address on my order?
Click on My Account > Address Settings

I have requested payment but need to change the details. Can I do this?
Yes. Click on My Account > My materials request and re-enter your request details. Your previous request will be made void. Any previous requests made for this order will still be listed below for your reference.

I want to cancel my order. What do I do?
Please use the Contact us form to cancel an order.

What should I do if I wish to use the requested product for other purposes in future?
You must submit a new order via Quicktech to receive authorisation for the new use in accordance with the licence.

Can I contact the supplying scientist directly?
This is not possible via Quicktech during the requesting process. Please use the Contact us form for any specific queries. Once your request and the relevant agreement are approved by all parties, we will provide you with the supplying scientist or the shipping contact’s email address.

None of the licensing options that are available for the product I am interested in suit my purpose. What can I do?
Do not place an order at this stage. Please contact us with your specific requirements.

How do I qualify for an academic licence?
You must register on Quicktech with a valid academic or research institution email address in order to qualify for any academic licences offered on the relevant product page. You must use the requested product only for internal non-commercial research purposes at the registered institution.

Can I keep track of my order?
The status of your order is visible in ‘My Account’.

My request for a product has been declined. Why?
There are many reasons why an order may be declined. Common problems include:

If your request has been declined by Authorised Representative of your organisation, you are advised to contact the Authorised Representative with any queries.

My request for a product has been declined. Can I order another product?
Yes. Each order is assessed on a case-by-case basis.


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Payment/Delivery

I have added a licence to my basket. Why can’t I find Checkout?
Before you can place an order, you need to be registered with Quicktech. Select 'Create Account' from the tab bar. The product will be saved in your basket while you set up your account.

I have completed my software order. Where can I download it?
When your request has been approved, a download option will appear under the Files tab in the product page. If you cannot find the option, please contact us for technical support.

The payment request on my order confirmation is higher than I expected.
The amount shown beside a product excludes VAT. However when you order a product, VAT is automatically added.

Do I need to pay VAT?
VAT is applicable to EU, including UK customers. EU customers outside the UK can apply for zero-rated VAT by providing their VAT number (including 2 letter country code) in Step 2 of the checkout process.

How do I pay for the licence?
You can pay online, using a credit card, debit card, or via PayPal. Alternatively, you can pay by cheque or arrange for a bank transfer to be made to Imperial Innovations (we refer to this as 'off-line' payment). The details you require for off-line payments are printed on the pro-forma invoice that is generated for your order once you have accepted the licence terms and conditions.

Please note that for software orders, you will not be able to download the software until payment has reached us and has cleared; and for tangible material orders, we will not release the material until payment has reached us and has cleared. For credit / debit / PayPal payments, this is usually instantaneous.

I need a quote against which to raise a Purchase Order (PO) before my institution/company  will authorise payment of the licence fee.
This is not a problem. Please place your order in the usual way and at Step 3 (Select Payment Method) of the payment process, you will be able to download a pro-forma invoice which can be used as a quote on which to raise your PO. Once you have your PO number, if you would like this reflected on the invoice, you can go through the payment process again and fill in the PO number at Step 2. A new pro-forma invoice containing the PO number will be generated and available for download in Step 3. If you need any further assistance, please contact us.

I would like the invoice to be addressed to my finance department and not to me.
At Step 2 of the checkout process, add your billing contact's name and address details on the form and they will appear on the invoice instead of your own.

I have a question about billing.
Please use the Contact us form for assistance.

Can I have my order shipped abroad?
Yes. Ensure you have the correct destination submitted in My account > Address settings

Can I have my order shipped to an address which is different to the billing address?
Yes. Fill out the shipping form during the checkout process or amend it in My account > Address settings


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FAQs for Imperial College Researchers


Quicklinks:

Why list on Quicktech?

Listing your technologies on Quicktech

Free technology for academics and others

Revenue sharing and receiving payments

Reimbursing your costs

What do I have to do?



Why list on Quicktech?

Will it broaden the impact of my research?

Quicktech can make your technology visible to a wider audience. Having a research tool listed on Quicktech shows that it is ready-to-use, and that you are willing to provide it. Quicktech can act as a shop window for your products as well as your research.

Is it good for my CV?

A track record of commercialisation is important to demonstrate to funders, industrial collaborators and peers. Selling the outputs from your research projects on Quicktech is a simple way of achieving this.

Will I receive a share of the profits?

See Revenue sharing and receiving payments


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Listing your technologies on Quicktech

What technologies can be listed on Quicktech?

A list of technologies that are already listed on Quicktech can be found on the Homepage. Imperial Innovations is always looking to expand the range of technologies listed on Quicktech, so even if you cannot see a similar tool/technology to yours, you should still contact us at quicktech@imperialinnovations.co.uk

Who can list products on Quicktech?

Imperial Innovations has an exclusive deal to provide services to Imperial College and a number of associated NHS trusts, including Imperial College Healthcare NHS Trust, Royal Brompton & Harefield Trust, London North West Healthcare NHS Trust and Chelsea & Westminster Foundation Trust.

Please enquire within your own organisation to see whether or not you can work with us. If you are a member of one of our partner institutions, please Contact us to discuss including your product.


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Free technology for academics and others

Can I list tools and technologies that I want to give away for free?

Yes! Quicktech can be used to advertise open-source software and other free tools. It is our goal to help you to get your technology into the wider world so we’re happy to help you advertise free products.

Can I charge commercial companies for my technology, but give it to academics for a discount or for free?

Yes. We understand that free exchange of materials and tools between academics is one of the cornerstones of collaboration. We do not wish for your fellow academics researchers to be priced out of using your tools.

Can I give technology free to non-profit NGOs, state health providers etc.?

Discounts can also be applied to these types of organisations if you wish.


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Revenue sharing and receiving payments

Do I receive a share of the profits?

All named inventors who are Imperial employees will receive a share of the distributable revenue under Imperial College’s Rewards to Inventors scheme (scroll down to bottom of page in link). Imperial Innovations takes a smaller share than it does for non-Quicktech technologies.

Opportunities for inventions from Imperial students are dealt with on a case-by-case basis. Students can take advantage of the services offered by Imperial's Enterprise Lab as well as Imperial Innovations, so it can be a good idea to weigh up your options. If your research is funded by a charity or company, there may be additional restrictions on commercialisation.

Associates of the university (visiting researchers, honoraries etc.) are also dealt with on a case-by-case basis.

More information for students, associates and staff of Imperial College can be found here.

Inventors who are NHS staff will receive a share, the size of which is determined on the arrangement that their Trust has with Imperial Innovations. Please contact your trust representative or Imperial Innovations for further details.

Can my share of the cash go back into my research?

Inventors can choose whether to receive their share of cash as salary, or to have it paid into a project account.


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Reimbursing your costs

Can I be reimbursed if I have to make a new batch of material to fulfil an order?

You can be reimbursed for time and materials costs out of the net proceeds of sales. However, the net profit from sales will have to at least match your production costs for you to be reimbursed fully.

Can I be reimbursed for software development costs?

At the moment, no. However, this is an option we are exploring.

I pay a third party to store my technology. Can this be reimbursed?

Yes, Innovations can reimburse storage costs of biological/chemical materials in certain instances – but this needs to be decided on a case-by-case basis. Server costs for software and SAAS products can also be reimbursed in the same manner.

Do I have to pay for packaging and postage?

P&P is paid for by the customer. Imperial Innovations has some insulated boxes and gel packs that it can provide for you.

I wish to promote my technology at conferences, can you help?

Yes. Imperial Innovations can pay for leaflets for you to distribute at conferences and other events if we believe it is an effective and appropriate marketing strategy.


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What do I have to do?

Do I need to package and send products to order?

Physical materials stored in academic labs will need to be packaged and given to a courier by the academic. Imperial Innovations can assist you with organising the courier and can provide insulated boxes and gel cool packs. If you have a material already stored with a third party (e.g. ECACC, Jackson Laboratories, Addgene), you will not need to worry about storage, though you may be required to send additional materials to these repositories in the future.

Do I need to promote my technologies?

We find that academics tend to be the best people to promote their own technologies – most potential customers are people who read your papers, hear your talks and meet you at conferences. We would advise you to mention that your product is available to purchase via Quicktech through these channels and we can help you by producing marketing flyers and securing articles in trade magazines. However, it is up to you to decide how much promotion you wish to do.

How much paperwork do I need to fill in?

We generally do not list patented technologies on Quicktech, so you will not need to worry about going through prolonged patent discussions. However, the university and NHS trusts vet new inventions through a process called due diligence. This requires you to fill in a set of forms declaring funding sources, employment status and other relevant information, to determine whether there are any individuals or organisations that are entitled to a share of the revenue.


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